UPDATE: The Utility Billing department now has the ability to contact residents with updates via email, text message, and automated telephone calls. However, we can only reach you if we have current contact information. Please login to WaterSmart Customer Portal and update your contact information.
About the Department
Welcome to the City of Pilot Point's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
The services provided by the department include:
Initiation and disconnection of utility accounts
Monthly reading of water meters
Monthly billing of water, sewer, trash and drainage
Collection of utility payments through various methods
After Hours Emergency
If you are experiencing a water/sewer emergency, please call 940-368-0985. You will be connected with the person on-call from Public Works.